We accept returns/exchange of new and unused merchandise within 14 days of the purchase.
Kindly note that we work on a credit basis. Once the returned item is sent back to our premises we will process the credit on your next order. On any new purchase that you make the credit amount will be valid (for a maximum of 6 months, with no extension over that period) and the value of the purchase must exceed the value of the credit.
The customer is responsible to pay and arrange for the shipping of those items.
If you receive an item that was damaged upon arrival, please immediately email us with a clear photo of the damage and your order number. We encourage you to contact client service prior to returning the damaged item so that we can assist with the return process and work to get you a replacement item.
We are happy to assist you in any way we can to ensure your satisfaction.
For further questions and queries please send us an e-mail at firstname.lastname@example.org
Name: Return Department
Address: Estrada Nacional n°114 Rio Maior 2040-335 Portugal
Phone: (00351)243 099 849
Please note that products like earrings are not a part of our return policy due to hygiene factors.