Thank you for choosing us
We ship your items from Portugal using the local post courier, we always recommend you purchase the tracking number.
Delivery times are as below :
- EU: 7-15 working days*
- USA/Canada: 10-20 working days*
- Rest of the world: 20-45 working days*
- DHL Shipping 3-7 working days*
*Please note that the above is an estimate, the parcel can take more or less time depending on the country, time of the year and many other factors. Sometimes delivery can take up to 60 days, so if you don´t receive your goods by then please do contact us and we will help you resolve the situation.
* Working days are Monday to Friday only.
Let the buyer beware:
When buying cork goods you should be aware that natural occuring diferences may occur,
this includes but not limited to, colour diferences, uneven surface, “burnt” alike marks,
longevity and minor natural occurring gaps.
We ship your items from Portugal (where we are based), using our local Post courier.
Our shipping method available:
-Normal CTT Portuguese Post office (between 10-45 working days without tracking)
-CTT Tracked Portuguese Post Office (between 10-35 working days with Tracking number)
-DHL Express (between 2-7 working days with tracking number)
-DHL Economy Select (between 8-15 working days with tracking number)
-Fedex (between 2-7 working days with tracking number)
-DPD (between 5-10 working days with tracking number)
-Correios Express (Between 1-3 working days with tracking number)
The above is an estimatation.
The parcel can take more or less time depending on the country, time of the year, and many other factors.
In case of prolonged delivery dates or doubts regarding the products, please contact our Customer Service team during our opening hours (Working days are Monday to Friday only).
We require up to 3 working days to prepare and get your order ready to ship, especially if you order jewelry, fabrics, and cords (not excluding other products).
Orders might take a longer time to get produced and shipped during the holiday season.
Also due to the worldwide situation of COVID-19 that we are all going through, please do allow some extra time if the scheduled time are passed,
thank you for your understanding.